Avaya

Avaya is a provider of solutions for customer and team engagement. The company provides technologies for unified communications and collaboration, contact center and customer experience management, and networking, along with related services to large enterprises, midmarket companies, small businesses and government organizations around the world.

Avaya offers a WebRTC Snap-in to its Collaboration Environment that allows enterprises to easily add voice and video click-to-call capabilities to their websites.

Through a collaboration with Google,  Avaya enables simple set-up of new agents and supervisors in any location, ideal for managing peak or seasonal demands, as well as supporting business continuity, mobile and remote agent strategies. Customer service agents will be able to access the Avaya contact center agent desktop with Chromebooks through a WebRTC-enabled interface.

Categories: Solution Vendor

Target Audience: Enterprises

Availability: Firefox, Chrome, iOS, Android