i-Comm Connect

Click-2-Talk

i-Comm Connect transforms business communications by developing innovative solutions for more secure, efficient, and cost effective collaboration and communication.

Our flagship product, TACTAL, is a cloud based, real-time communications platform that allows businesses to embed a secure, instant call button directly on their website or within a mobile app. When a customer clicks on the button, a VoIP call is initiated through the browser or mobile app – no plugins or software downloads required. Calls can be routed globally to any phone (SIP or PSTN) and businesses can set up inbound schedules based time of day, or day of the week. TACTAL’s patented Visual IVR feature allows customers to navigate through a menu of end-points such as department, location, or specific representative.

TACTAL is a completely secure and encrypted solution that decreases telco costs for subscribing businesses substantially by reducing the amount of costly long distance and international toll-free charges. Data surrounding each inbound call is captured and displayed for the business in real time and can be integrated into their CRM system. TACTAL streamlines customer communication, cuts telco costs, and provides powerful analytics to elevate the customer experience and maximize ROI on communications technology.

Categories: Solution Vendor

Target Audience: Developers, SMB, Enterprise, Service Providers

Availability: Firefox, Chrome, IE, iOS, Android