Integra CCS

Click-2-Talk

Integra CCS operates in 15 countries of Latin America, USA and Europe with customers with 5 to more than 1.500 positions, adjusting ourselves to every company’s operations, assisting customers to improve their service, increase productivity, reduce costs.

uContact is a beautiful Contact Centers solution / True All in One / Cloud & OnPremise.

It allows you to offer the best experience to your clients, in every interaction you have through any channel with just one software platform.

Some features: – ACD – IVR – Dialers: preview, progressive, power & predictive. – SMS – Web Chat – Videocall – Recording (audio & screen) – CRM – Quality – Call reporting – Live monitoring (Spy, Coaching & Barge in) – Voice Broadcast – Real time dashboards.

Categories: Solution Vendor

Target Audience: Developers, Consumers, Enterprise, Service Providers

Availability: Firefox, Chrome, Android